Escrovo wants customers to have a fair and clear return experience. This Refund & Return Policy explains when returns, replacements, exchanges, or refunds may be available for orders placed through our ecommerce store.
To be eligible for a return, the item should generally be unused, in original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable. Return requests should be made within a reasonable period after delivery so the issue can be reviewed promptly.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible after delivery. We may ask for order details, photos of the item and packaging, and a brief explanation of the issue so we can review the case and offer an appropriate resolution.
Depending on the situation, the resolution may include a replacement, exchange, store credit, partial refund, or full refund.
Certain items may not be eligible for return due to hygiene, safety, customization, perishability, or product-specific limitations. Examples may include:
To start a return or refund request, contact our support team at [email protected] with your order number, item details, and reason for the request. In some cases, we may provide return instructions, request supporting photos, or advise whether a return shipment is necessary before any refund decision is made.
Please do not send items back without contacting support first, as unauthorized returns may delay or prevent processing.
Once a returned item or claim is received, we will inspect it to confirm eligibility. Approval of a refund, exchange, or replacement depends on the item condition, the reason for return, and the information provided during the claim process.
If a refund is approved, it will generally be issued to the original payment method where possible. Processing time may vary depending on the payment provider, bank, or payment method used at checkout. Shipping charges may be non-refundable unless the return is due to our error, a defective item, or a wrong item sent by us.
Where appropriate and subject to stock availability, we may offer an exchange or replacement instead of a refund. If the requested replacement item is unavailable, we may offer an alternative solution.
Return shipping responsibility may depend on the reason for the return.
Customers should report delivery issues promptly after receiving the order. Once a return or refund is approved, we aim to process it within a reasonable timeframe, though actual completion may depend on courier return timelines, item inspection, and payment provider processing.
If an order is refused at delivery or cannot be delivered due to incorrect address details, unavailability, or failure to respond, any refund may be adjusted to reflect shipping, handling, or return charges where applicable.
For all return, refund, exchange, or damaged item concerns, please contact [email protected]. For case-specific help, customers should contact support so we can review the details and provide the most suitable assistance.
This refund and return policy is business policy content for our store and is not legal advice.
